When I started as an IT dogs-body I was lucky enough to do quite a bit of travelling. For a young guy this was awesome; configure Exchange servers, see the world! But it also meant I was hopelessly naive AND due to my extreme Britishness I didn’t speak any other languages (even English was ropy).
Upset customers, complex systems, poor documentation, high-pressure situations, bizarre legacy choices. Working in IT is hard work.
Except when it’s not.
Watching installations / patches run, interminable meetings, deciphering manuals (“What does ‘Klaatu barada nikto’ mean?”), hanging around for a change window to open; there can be plenty of waiting around.
In the IT department where I first worked, there was a Network Admin who was a bit ‘highly strung’. He’d get quite short when things got tense and he liked things done the way things were always done (he supported the physical network and Novell; this was in the time when Microsoft NT was just starting to make inroads into business).
One of the first places I worked was a software development house who’d built themselves up from a small group of developers into a pretty big (2-3 thousand) outfit. Originally they had two IT departments; one (where I worked) focused on the developers and one focused on everyone else. When the company reached a decent size it was decided to merge the two as part of both unifying IT work and stopping all the squabbling between the two departments.
One of the first tasks was to bring all the company servers into a proper server room. But first, we had to find the company’s servers…